Wi-Fi service in the residence halls is provided by Apogee, the nation’s leader in providing managed technology services exclusively in higher education with more than 350 collegiate clients across the country. Apogee Wi-Fi offers:
- Fast and reliable service
- Ability to connect up to 10 devices simultaneously to the network with guaranteed speeds (100 Mbps downloads/50 Mbps uploads) to each device
- Dedicated support for students 24 hours a day
- Ability to create a personal network to connect your smart devices.
Create an account
- Go to: https://johnstown.apogee.us
- Sign in using your university credentials and create account
- Once account has been created, sign back in and click on “show wi-fi password” under Add Devices Tab. You can change your wi-fi password here to something unique.
- You will use this Wi-Fi password to connect your devices to the network.
Connect for the first time
Go to your wireless settings and connect to “MyResNet Start Here”. This will automatically take you to the online portal (https://johnstown.apogee.us) where you can sign in.
- Once you are on portal https://johnstown.apogee.us:
- Sign in using your Pitt credentials
- A pop up will show your wi-fi password
- You can also sign back in and click on “show wi-fi password” under Add Devices Tab. You can also change your wi-fi password here to something unique.
- You will use this Wi-Fi password to connect your devices to the network.
Connect to the network
- Navigate to the wireless settings on each device
- Connect to MyResNet-5G (Always use 5G however you can connect to MyResNet2G if your device is not 5G compatible)
- Enter your Wi-Fi password when prompted to connect
- Enable the “auto-join” feature
Tech support
All Wi-Fi tech support questions and issues should be directed to Apogee:
- Email: support@apogee.us
- Voice: 866-423-4564
- Chat: https://johnstown.apogee.us
Do NOT contact the Pitt-Johnstown help desk for issues with Apogee service.
For tech support on wired ports contact the Pitt-Johnstown Help Desk:
- Browse: www.upj.pitt.edu/PJIThelp
- Text: PJIT to 814-886-1600
- Call: 814-269-PJIT
- Email: PJIThelp@pitt.edu
Things to remember:
- Apogee Wi-Fi is available in the residence halls only. For all other areas on campus you should connect to WIRELESS-PITTNET.
- Wired internet access is still available in most residential rooms. However, it will no longer be available beginning in the summer of 2024.